jkok Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how jkok ("the Platform", "We", "Us") collects, uses, stores, and discloses personal information about individuals who access or use jkok.club and all associated services, including online casino games, sports betting, crash games, and any promotional features made available through the Platform. This Policy forms part of the jkok Terms and Conditions. By registering an account on jkok, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

jkok may update this Policy periodically to reflect changes in our data practices, technology, or applicable law. Where a change is material, we will endeavour to notify registered members via a platform notification upon their next login. Your continued use of the platform after any update constitutes your acceptance of the revised Policy. We therefore recommend reviewing this Policy each time you log in.

Your Privacy at a Glance

2. Information We Collect

jkok collects personal data in the following categories. All data collected is used solely for the purposes described in this Policy.

• 1.1Registration data: your mobile phone number (which serves as your account identifier), a password of your choosing, and any optional profile information you provide at registration or subsequently in your account settings.
• 1.2Financial transaction data: records of deposits and withdrawals processed through your account, including the payment method used (such as bKash or Nagad account reference), transaction amounts, timestamps, and transaction status. jkok does not store bKash PINs, Nagad PINs, or full card numbers.
• 1.3Gameplay and betting data: records of games played, bets placed, game outcomes, bonus usage, and account balance history. This data is used to manage your account, resolve disputes, detect fraudulent activity, and improve platform performance.
• 1.4Technical and device data: your IP address, device type, operating system, browser type and version, screen resolution, time zone, and platform access timestamps. This data is collected automatically when you access jkok and is used for security monitoring, fraud prevention, and platform optimisation.
• 1.5Communications data: the content of any messages you send to jkok support, including emails sent to [email protected]. These communications are retained for the purpose of resolving your query and for record-keeping in accordance with applicable legal obligations.

3. How We Use Your Information

jkok uses the personal data we collect solely for the following purposes. We do not use your data for any purpose not described in this Policy without first obtaining your consent.

• 2.1Account management: to create, maintain, and administer your jkok account, process deposits and withdrawals, apply bonuses, and manage your account settings and preferences.
• 2.2Security and fraud prevention: to monitor account activity for signs of unauthorised access, money laundering, bonus abuse, multi-accounting, or any other form of prohibited conduct described in our Terms and Conditions. Transaction monitoring is an ongoing process and is conducted in the interests of all platform members.
• 2.3Legal and regulatory compliance: to meet our obligations under applicable law, including identity verification (KYC), age verification, anti-money laundering (AML) screening, and the reporting of suspicious financial activity to appropriate authorities where required.
• 2.4Platform improvement: to analyse aggregated and anonymised usage data to understand how members navigate and use the platform, identify areas for improvement, and develop new features. This analysis is conducted on anonymised data and does not target individual members.
• 2.5Communications: to respond to your support queries, send transactional notifications (such as deposit confirmations and withdrawal updates), and — where you have opted in — to send promotional communications about jkok offers. You may opt out of promotional communications at any time by contacting [email protected].

4. How We Share Your Information

jkok does not sell your personal data. We share your data with third parties only in the limited circumstances described below.

• 3.1Payment service providers: jkok shares transaction reference data with the mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) that process your deposit and withdrawal transactions. This data is limited to what is necessary to complete the transaction and is subject to those providers' own privacy policies.
• 3.2Game and technology providers: jkok uses game content and platform technology from licensed third-party studios and software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and PG Soft). These providers may receive technical session data necessary to render and operate their games within the jkok platform. They do not receive your financial account details or mobile number.
• 3.3Legal and regulatory authorities: jkok may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are required to do so by applicable law, a court order, or a lawful request from a recognised authority. jkok will disclose only the minimum data necessary to satisfy the legal obligation.
• 3.4Business transfers: in the unlikely event of a merger, acquisition, or sale of all or part of jkok's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the identity of the new data controller via a platform notification.

5. Payment Data and Mobile Financial Services

jkok integrates with Bangladesh's mobile financial services — primarily bKash, Nagad, Rocket, and Upay — to enable fast, local deposits and withdrawals. When you initiate a deposit or withdrawal via one of these services, the transaction is completed through that provider's own secure interface. jkok receives a transaction reference confirming whether the transaction was successful, the amount, and the masked account identifier associated with the transaction. jkok does not at any point have access to your bKash PIN, Nagad PIN, or any other mobile financial service authentication credential.

The mobile financial service providers you use to transact with jkok are independent data controllers for the data processed through their own platforms. Their collection and use of your data during payment processing is governed by their own privacy policies, which we recommend you review directly with those providers.

6. Cookies and Tracking Technologies

jkok uses cookies and similar tracking technologies to support the technical operation of the platform, maintain your login session, and gather anonymised usage analytics.

• 5.1Session cookies: these are temporary cookies that are deleted when you close your browser. jkok uses session cookies to maintain your authenticated login state while you are actively using the platform. Without session cookies, you would be required to log in repeatedly during a single browsing session.
• 5.2Functional cookies: persistent cookies stored on your device to remember your platform preferences (such as language setting) between visits. These cookies do not track your activity on other websites and contain no personally identifiable information beyond a platform session identifier.
• 5.3Analytics: jkok uses anonymised, aggregated analytics data to understand how the platform is used across different device types, operating systems, and geographic regions within Bangladesh. This data contains no personally identifiable information and is used solely to improve platform design and performance.

7. Data Retention

jkok retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Transaction records and account activity logs are retained for a minimum period in accordance with anti-money laundering and financial record-keeping requirements applicable to online gaming platforms operating in Bangladesh.

When an account is closed — whether at your request or by jkok — we will retain the minimum personal data required to satisfy our legal obligations and to resolve any outstanding disputes or queries. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised. You may request details of the specific retention periods applicable to your data by contacting [email protected].

8. Data Security

jkok implements appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, secure hashed storage of account credentials, access controls limiting which jkok staff can access personal data, and regular internal security reviews.

Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. jkok cannot guarantee the absolute security of data transmitted to or from the platform. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, jkok will take prompt action to contain the breach and notify affected members as required by applicable law.

9. Your Rights

As a jkok member based in Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• 8.1Right of access: you may request a copy of the personal data jkok holds about you. We will respond to verified access requests within a reasonable period and provide the data in a clear, legible format.
• 8.2Right to rectification: if you believe that any personal data jkok holds about you is inaccurate or incomplete, you may request that it be corrected or updated. We will action verified correction requests promptly.
• 8.3Right to erasure: subject to our legal retention obligations, you may request that jkok delete the personal data we hold about you. We will review deletion requests and process them where no legal obligation requires us to retain the data in question.
• 8.4Right to restrict processing: you may request that jkok restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of jkok's legitimate grounds.
• 8.5Right to object: you may object to jkok's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jkok's legitimate interests. Upon receipt of a valid objection, jkok will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

10. Children and Minors

jkok is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If jkok becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on jkok, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

jkok reserves the right to update or replace this Privacy Policy at any time. When we make changes, we will update the effective date shown at the top of this page. Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will endeavour to provide notice via a platform notification displayed upon your next login.

Your continued use of jkok following the publication of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you should stop using the platform and may request account closure by contacting [email protected]. The most current version of this Policy is always available on the Privacy Policy page at jkok.club.

Contact jkok Support

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact our support team by email. We aim to respond to all privacy-related queries within a reasonable timeframe during Bangladesh Standard Time (BST, UTC+6) business hours.